M·A·C Lover Loyalty Program (“Program”) U.S.A
FAQs

M·A·C Lover is M·A·C’s consumer loyalty program, a romance with rewards for the lover, devoted and downright obsessed.

The Program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years or older who provide and maintain a valid email address. Employees of M·A·C Cosmetics and M·A·C PRO members are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose.

You can join the Program by signing up with an Artist in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts), or at maccosmetics.com. You will need to provide your full name, postal code and email address. If signing up online, you will need to create a password and agree to the M·A·C Lover Terms and Conditions. In order to access certain Program benefits and rewards, you will also need to provide us with your birthday (day and month).

When you sign-up to become a member of the Program, you will receive M·A·C Lover marketing emails containing member-only benefits and offers (including a complimentary birthday gift).

If you do not wish to receive these M·A·C Lover marketing emails, you can manage your email preferences in your M·A·C Cosmetics account profile online or unsubscribe using the link at the bottom of each M·A·C Lover marketing emails

If you opt out of receiving M·A·C Lover marketing emails, you will continue to receive M∙A∙C Lover transactional emails. These are sent a few times a year to notify you of your points balance or loyalty membership changes. If you decide to opt-out of the M∙A∙C Lover Program, you will no longer receive M∙A∙C Lover transactional emails.

The M·A·C Lover Loyalty Program has three tiers – Lover, Devoted and Obsessed. For the year in which you enroll in the Program, Tiers are based on your calendar year spend on qualifying products and services, commencing with the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year.

After your first year, tiers are based on calendar year (Jan. 1 to Dec. 31) spend. Your status in a particular tier is good for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our three elite tiers.

You are able to earn points by making eligible purchases or taking certain other Program actions. You will receive 1 point for every 1 US Dollar spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) or at maccosmetics.com and in addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time.

At different point levels and based on the total number of points you have accumulated in a calendar year, you will be able to redeem your points for rewards in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) or at maccosmetics.com. Eligible purchases include priced merchandise and do not include purchases that contain only Gift Cards, sales tax, state fees, discounts, donations, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time and certain charitable products where funds are donated to charitable organizations.

Each year on January 1, your M·A·C Lover spend and points reset to zero.

To earn points, you must be enrolled in M·A·C LOVER LOYALTY PROGRAM.

You must also: be signed into your online account at maccosmetics.com at the time purchase or provide your registered email address to an Artist in any M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts).

M·A·C LOVER members receive 1 point for every 1 US Dollar spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) or at maccosmetics.com. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, Lovers premium products and services, and other specified products.

In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time and the details on that will be provided when the time comes

All points are pending until your order ships, at which time they are fully matured.

To redeem your benefits and points online, you must be enrolled in M·A·C LOVER LOYALTY PROGRAM and signed into your online account at maccosmetics.com at the time you redeem.

You will find the rewards listed in your personal account. Rewards can only be redeemed when making a qualifying purchase at maccosmetics.com. When making a qualifying purchase on maccosmetics.com you can redeem one reward and/or offer per transaction at checkout

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

To redeem your benefits and/or points in a M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts), you must be enrolled in M·A·C LOVER LOYALTY PROGRAM and provide your registered email address to an Artist. Points can’t be redeemed at department stores and airport locations. You also can’t exchange them for cash.

You will find the rewards listed on your MAC Lover Account page online at maccosmetics.com.

You can redeem as many rewards as you have points available and redeem multiple different products (limit to one of the same product). You do not need to make a qualifying purchase to redeem a reward.

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

Members will not receive points or benefits from retail purchases made at department stores and airport locations or from purchases made at non-qualifying retailers.

P.S. The following can’t be used to rack up M·A·C LOVER points, benefits and rewards:

• Gift cards
• Certain limited edition charity products
• Sales tax
• State fees
• Shipping charges
• Delivery charges
• Other exclusions as specified by M·A·C from time to time

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

You must redeem your available points prior to December 31, or the available rewards will expire. On January 1 of each year, your points and spend reset to 0 and you start accumulating new points and earning new rewards.

Each member tier has its own list of benefits.

LOVER

Become Lover by joining M∙A∙C Lover

• Seasonal offers
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)
• 15% off your first eligible purchase in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) or at maccosmetics.com.

DEVOTED

Become Devoted by spending $150 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• An exclusive annual birthday gift just for M∙A∙C Devoted members
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)

OBSESSED

Become Obsessed by spending $500 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• Complimentary 2-day shipping ($50 minimum purchase required and limited to 10 times per calendar year)**
• An annual birthday gift just for M∙A∙C Obsessed members
• Exclusive event invites
• Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M∙A∙C program (Return six empty M∙A∙C containers to receive your complimentary product*)
• Convenient Back-to-M∙A∙C Tracker (Return your empty containers to a M∙A∙C counter at your own pace, and we’ll track each one till you’ve returned all six)

*Excludes stores in Massachusetts and airport locations. Up to the value of $19.00. Does not include special deco packaged products or Viva Glam products.
**Cannot be combined with certain promotional offers; see details of each promotional offer for more information.

No purchase is required to join the Program. When you join the Program, you are automatically placed in the Lover tier and qualify for Lover benefits.

Some Program benefits require a purchase to qualify for the benefit. Purchases of $150 or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits. Purchases of $500 or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your registered email address at the time of the purchase, and purchases must be made on qualifying products or services in M·A·C Cosmetics owned and operated retail stores in the United States (excluding Massachusetts), or on maccosmetics.com. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, select premium products and services, and other specified products.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

Each year on January 1, your M·A·C Lover spend and points resets to zero. While your spending and points resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January.

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

If you return or cancel an order, the points you received from that order will be decreased appropriately. If you moved up to a new level on that order, you’ll be back where you started once the return or cancellation is complete. Heads up: you can also lose points and decrease your level if you’ve moved up through fraudulent activity or anything else that violates the M·A·C LOVER terms & conditions.

Your membership level and account status are accessible in your account online, with an Artist in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) or by calling the Customer Service at 1.800.588.0070.

You identify your M·A·C Lover membership by providing your email address to an Artist in any M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts).

Because we share your commitment to the environment, M·A·C Cosmetics accepts returns of its primary packaging through the Back to M·A·C Program. As a M·A·C Lover member, by returning 6 M·A·C Cosmetics primary packaging containers to a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations) or M·A·C Cosmetics online, you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow (up to $19) of your choice as our thanks to you (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

To make participating in the Back-to-M·A·C program easier for you, M·A·C can collect M·A·C Lover members primary packaging as you go. This means you can return, 1, 2 or more primary packages to a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations) and we’ll track them until you reach 6 and qualify for a complimentary Back-to-M·A·C product. Once you have reached 6, you can come into a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts and airport locations), and you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow of your choice (up to $19) as our thanks to you. (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

M·A·C Lover Devoted and Obsessed members receive a special gift every year in their birthday month, if they have provided their birth date in their account profile. You can redeem your birthday gift in a M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts) by providing your M·A·C Lover member identification number or email address. Or, you can redeem your birthday gift by making a purchase on maccosmetics.com and selecting your birthday gift offer, which will be visible in your M·A·C Lover account or at checkout. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift between October 1 and October 31, otherwise the offer will expire. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned. Specific birthday gift rewards may vary based on location and are subject to store/website availability. Please note that you must contact Customer Service at 1.800.588.0070 or email MAConlineService@maccosmetics.com in order to change the birthday associated with your M·A·C Lover account.

Your preferred store is the store you have selected as your favorite and most often visited M·A·C Cosmetics owned and operated store in the United States (excluding Massachusetts). You can update your preferred store in your account on the M·A·C Cosmetics website. By selecting your preferred store we can send you updates and invitations exclusively for that store.

For Obsessed member expedited shipping benefits, a minimum purchase of $50.00 is required to qualify for complimentary 2-day shipping. Your complimentary shipping for online shopping is applied when you login to your M·A·C Cosmetics account and you select 2-Day shipping in the checkout. Complimentary shipping is limited to 10 times per calendar year and cannot be combined with certain promotional offers. See details of each promotional offer for more information.

Exclusively for our Obsessed and Devoted members, from time to time you will be offered early access to shop select collections and collaborations before they are offered for sale to the public. Qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited.

Marketing emails from M·A·C Cosmetics keep you updated about the latest collections, events and offers from M·A·C Cosmetics and much more. You can manage your email preferences in your M·A·C Cosmetics account profile online and from the unsubscribe link at the bottom of each M·A·C Cosmetics marketing emails.

If you no longer want to receive M·A·C Cosmetics marketing emails, you will also stop receiving M·A·C Lover emails that keep you updated about your member-only loyalty benefits and offers (including a complimentary birthday gift).

If you decide to opt-out of the M∙A∙C Lover Program, you will no longer receive M∙A∙C Lover transactional emails.

You can update your information by logging into your account online in the profile section or by informing an Artist in-store. Please note that you must contact Customer Service at 1.800.588.0070 or email MAConlineService@maccosmetics.com in order to change the birthday associated with your M·A·C Lover account.

You can reset your password by selecting ‘Forgot Password’ at the login page.

If you have questions related to your membership account, please contact Customer Service at 1.800.588.0070 from within the U.S.A. or via email MAConlineService@maccosmetics.com.

Unless you already opted in to additional and other uses of the information you provided at the time you enrolled in the Program, your information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You can find more information in our Privacy Policy.

By becoming a Program Member, you agree that you have read, understood and agree to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by any changes or modifications we may make.

Please refer to the M·A·C Lover Loyalty Program: Terms and Conditions of Participation for the full list of Program terms.

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.

M·A·C Cosmetics, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions and/or our website terms and conditions.

If your membership is terminated or expires, any rewards, points or benefits in your account will automatically terminate.

Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards, points or benefits already accumulated or earned and/or the ability to redeem accumulated rewards, points or benefits.

If the Program is terminated, your rewards and benefits will automatically terminate. We will advise Members of the effective date of termination of the Program, rewards and benefits.

If you decide you no longer want to be a part of the Program, you can opt-out in your account on the website or by informing an Artist at any M·A·C Cosmetics owned and operated retail store in the United States (excluding Massachusetts).